Shipping & Return Policy

 

Effective date: Nov 9, 2020

Free Shipping to Canada and USA on all orders.

This holiday season will be different. As COVID-19 continues to pose challenges and everyone shifts their shopping to online, our carrier partners expect a significant increase in volume. As we care about people and planet alike, we recommend shopping early. Shop safely from the comfort of your home and shop early to help reduce the stress on supply chains and carrier partners as well. 

 

What is the standard shipping time?

  • Every product will be shipped to you directly from the individual maker or brand. This model helps reduce shipping costs and environmental impact. Once your item has been shipped, you'll receive a notification. Average delivery time is 1-2 weeks. We promise that it’s worth the wait!

What is the shipping cost?

  • We offer free shipping throughout Canada and the United States for orders.

Where do you ship to?

  • We currently only ship to Canada and the United States. We may make some exceptions for international orders - contact us for more details.

     

    dog in box

     

    Return & Refund Policy 

    Thank you for shopping at SΛM & LΛNCE and supporting a community of women and eco-warriors.

    If you are not entirely satisfied with your purchase, we're here to help. You can return items up to 30 days after you have received it. We will also cover the cost of the return so its stress and worry-free for you!

     *Gift Boxes, Subscription Boxes & intimates cannot be returned. If you are unsatisfied with your crate please reach out to our customer service team at Hello@samandlance.com

    Returns 

    We guarantee the quality and individuality of all our products. If you are not completely satisfied with your purchase, you may return it within 30 days by submitting the online form here 

    Refunds can only be made within 10 days of purchase and store credit before 30 days. You will not be required to pay the shipping cost for an exchange.