Return and Refund Policy
Return & Refund Policy
Thank you for shopping at Sam & Lance and supporting a community of women and eco-warriors.
If you are not entirely satisfied with your purchase, we're here to help. You can return items up to 30 days after you have received it. We will also cover the cost of the return so its stress and worry-free for you!
From the day you receive your items you have 30 days to decide if it is right for you. Our refund/credit policy is as follows:
For a full refund submit your return within 10 days of receipt
After the initial 10 day window, you will receive a store credit (Days 11-30).
To be eligible for a return, your item must be unused and in the same condition that you received it. Clothing and accessories must still have the tags, skincare and beauty products must be unopened and unused and with original packaging (if applicable). For hygienic reasons underwear and lingerie cannot be returned.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
When your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.