FAQ

WHAT IS THE STANDARD SHIPPING TIME?

  • Every product will be shipped to you directly from the individual maker or brand. This model helps reduce shipping costs and environmental impact. You will receive a tracking number for each item in your order within 24 hours of placing your order. While the shipping time may be longer for some items, we promise that it’s worth the wait!

WHAT IS THE SHIPPING COST?

  • We offer free shipping throughout Canada and the United States for orders over $125. Any order under $125 is a flat fee of $15 for shipping.

WHERE DO YOU SHIP TO?

  • We currently only ship to North America. We may make some exceptions for international orders - contact us for more details.

WHAT DO YOU DO TO OFFSET THE ECONOMIC IMPACT OF ONLINE SHOPPING?

  • In order to offset our environmental impact of online shopping, SΛM & LΛNCE have partnered with trees.org and plant a tree for every item purchased.

HOW DOES SΛM & LΛNCE GIVE BACK?

  • We believe our products are only as beautiful as the environments they spring from. Every dollar you spend supports fair wages, safe working environments, and a direct investment into women entrepreneurs. A minimum of 1% of our sales, year-round are donated to nonprofits aligned with our core beliefs and equality of helping women.

WHY DOES THE PRODUCT I RECEIVED LOOK DIFFERENT THAN THE PHOTO ONLINE?

  • Many of our products are handmade by artisans and there may be slight variations in the products you receive. We encourage you to embrace the uniqueness of your new product but if for any reason you are not satisfied please contact our customer care team at hello@samandlance.com.

DO YOU ALLOW RETURNS?

  • We guarantee the quality and individuality of all our products. If you are not completely satisfied with your purchase, you may return it within 30 days by contacting our customer care team at hello@samandlance.com. Refunds can only be made within 120 days of purchase. Please note that shipping costs are non-refundable.

WHAT ARE THE PAYMENT METHODS AVAILABLE?

  • At the moment, we only accept Credit/Debit cards and Paypal payments.

HOW DO I MAKE PAYMENTS USING PAYPAL? HOW DOES IT WORK?

  • Paypal is the easiest way to make payments online. While checking out your order, you will be redirected to the Paypal website. Be sure to fill in the correct details for fast & hassle-free payment processing. After a successful Paypal payment, a payment will be automatically generated to samandlance.com system for your order. It's fast, easy & secure.

I'D LIKE TO SELL MY PRODUCTS OR HAVE MY BRAND PARTNER WITH SΛM & LΛNCE!

  • We're always excited to connect with new eco-friendly, female centred brands. Please contact us at hello@samandlance.com for more information.


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