FAQ

WHO ARE WE?

  • We take the guesswork out of ethical shopping with our marketplace of jewelry, skincare, and home goods made by women around the world. Learn more about us here.

WHAT ARE OUR VALUES?

  • All our products are categorized according to the six values most important to us: Sustainability, Woman Made, Purpose Driven, Eco Friendly, Zero Waste, and Fair Trade. We believe these form the pillars for environmentally and ethically responsible shopping. Learn more about our values here.

WHAT CHARITIES DO WE SUPPORT ?

  • We believe every little bit counts when it comes to giving back to society. It is an integral part of our business and our lives. Hence, we do our best to contribute to society. Learn more about our philanthropic work here.

HOW DOES SΛM & LΛNCE GIVE BACK?

  • We believe our products are only as beautiful as the environments they spring from. Every dollar you spend supports fair wages, safe working environments, and a direct investment into women entrepreneurs. At least 1% of our profits, are donated to non-profits aligned with our core beliefs and equality of helping women.

WHAT DO YOU DO TO OFFSET THE ECONOMIC IMPACT OF ONLINE SHOPPING?

  • We partner with Trees for the Future (TREES) to plant a tree for ever order placed on SΛM & LΛNCE in order to offset the carbon footprint of shipping.

    TREES is an international development nonprofit that meets a triple bottom line by planting trees: poverty alleviation, hunger eradication, and healing the environment.

    Through their Forest Garden Approach they train farmers to plant and manage Forest Gardens that sustainably feed families, raise their incomes by 400 percent, and end deforestation. 

    They currently work across 5 countries in Sub-Saharan Africa: Cameroon, Kenya, Senegal, Tanzania, and Uganda. 


    HOW LONG WILL SHIPPING TAKE?

    • Shipping could take 1-2 weeks. To learn more about our shipping and returns times and methods visit this page.

    WHY DOES THE PRODUCT I RECEIVED LOOK DIFFERENT THAN THE PHOTO ONLINE?

    • Many of our products are handmade by artisans and there may be slight variations in the products you receive. We encourage you to embrace the uniqueness of your new product but if for any reason you are not satisfied please contact our customer care team at hello@samandlance.com.

    MORE QUESTIONS ABOUT YOUR ORDER?

    I'D LIKE TO SELL MY PRODUCTS OR HAVE MY BRAND PARTNER WITH SΛM & LΛNCE!

    • We're always excited to connect with new eco-friendly, female centred brands. Please contact us at hello@samandlance.com for more information.